Privacy Policy

Trade Encore ("we", "us", or "our") operates the website www.tradeencore.com and the Trade Encore mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are a SEBI Registered Research Analyst (Registration No: INH000009269, BSE Enlistment No: 5530) and are committed to protecting your privacy in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

1.1 Personal Information

When you register for an account, subscribe to a plan, or contact us, we may collect:

• Full name
• Email address
• Phone number
• PAN card number and image (for KYC verification as required by SEBI)
• Aadhaar number and image (for KYC verification)
• Payment and billing information (processed securely via Razorpay)
• Google account information (if you sign in via Google)

1.2 Usage Data

We automatically collect certain information when you access our Service, including:

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns
• Referring URLs and search terms
• Firebase Cloud Messaging (FCM) device tokens for push notifications

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and improve our Service. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account, verify your identity (KYC), and process subscriptions.
• Service Delivery: To provide research recommendations, market analysis, and investment insights based on your subscription plan.
• Communication: To send you research alerts, blog updates, payment confirmations, invoices, and important service notifications via email, WhatsApp, and push notifications.
• Payment Processing: To process subscription payments securely through our payment partner Razorpay. We do not store your credit/debit card details on our servers.
• Improvement: To analyze usage patterns and improve our Service, content, and user experience.
• Legal Compliance: To comply with SEBI regulations, tax laws, and other applicable legal requirements.
• Customer Support: To respond to your enquiries, stock research requests, and support tickets.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: With Razorpay for processing payments. Razorpay's privacy policy governs their handling of your payment data.
• Authentication Providers: With Google (if you use Google Sign-In) for authentication purposes only.
• Communication Services: With email service providers, WhatsApp Business API, and Firebase Cloud Messaging to deliver notifications you have opted into.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, including SEBI compliance requirements.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission using SSL/TLS (HTTPS)
• Secure password hashing and storage
• Access controls limiting data access to authorized personnel only
• Regular security reviews and updates
• Secure payment processing through PCI-DSS compliant payment gateways

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations (including SEBI record-keeping requirements), resolve disputes, and enforce our agreements. KYC documents are retained as per SEBI guidelines.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your account and associated data, subject to legal retention requirements.
• Opt-Out: You can opt out of marketing communications and push notifications at any time through your account settings or by contacting us.
• Data Portability: You can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at contactus@tradeencore.com.

7. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. Third-party services we integrate with include:

• Google Sign-In: For account authentication
• Razorpay: For payment processing
• Firebase: For push notifications
• Google Maps: For displaying our office location
• Fyers API: For fetching live market data

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

9. Push Notifications and Communication Preferences

With your consent, we may send you push notifications through our mobile application and web browser. You can opt out of push notifications at any time by adjusting your device or browser settings. We may also communicate with you via email and WhatsApp for service-related updates. You can manage your communication preferences through your dashboard or by contacting us.

10. Google API Services User Data Policy

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google account data (name, email, profile picture) for authentication and account creation purposes. We do not use Google user data for advertising or share it with third parties beyond what is necessary to provide our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: contactus@tradeencore.com
• Phone: +91 96991 87139
• Address: C/O Aster Coworking, 301, Trimurti Honey Gold, Ashok Nagar, Range Hill Rd, Pune 411007
• Website: www.tradeencore.com/contact